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1800 RESPECT, a program provided by Women’s Safety Services SA (WSSSA), in partnership with Medibank Health Solutions and other interstate services, is a National telephone and online counselling service for those whose lives have been affected by domestic, family and/or sexual violence. This confidential service is available 24 hours per day, seven days per week.

The Opportunity

We have several opportunities available for trauma practitioners who are seeking full or part time shift work, predominately in the evening and overnight space (minimum 3 shifts per week). Specialist Trauma Counsellors provide therapeutic services for people seeking telephone support throughout Australia.

Key accountabilities of the role will include

  • Assess and expertly deliver appropriate trauma informed counselling services
  • Adhere to telephone-based counselling framework
  • Participate in a regular shift arrangement to ensure 24/7 national coverage
  • Formally escalate identified issues and clinical risks as appropriate

About you

With the ability to work in a fast paced and high demanding work environment, you will have:

  • Tertiary qualification in counselling, psychology, social work, behavioural sciences or a related field (essential)
  • Experience working with survivors of sexual assault, domestic/family violence and the provision of Trauma informed counselling
  • Understanding of Federal and State and Child based protection legislation relevant to service delivery.
  • Exceptional communication skills including the ability to communicate effectively with a diverse range of cultural and social groups.
  • The ability to adapt your service dependant on the individuals needs
  • Previous experience of the delivery of counselling over the phone would be advantageous

Benefits of joining WSSSA

  • SCHADS Level 5 award
  • 12-15% shift loading for certain late afternoon and overnight shifts
  • Salary sacrifice options available
  • Enjoy wellbeing initiatives such as Bring Your Pet to Work and free flu shots

To Apply

Applications must include a resume and cover letter, briefly addressing the selection criteria within the Position Description, which can be found HERE

 Applicants must:

  • Hold a current full drivers licence
  • Current or eligible for DHS Working with Children check and National Police Clearance


Inquiries can be emailed to This email address is being protected from spambots. You need JavaScript enabled to view it.

WSSSA is an Equal Opportunity Employer, committed to building our strengths through a diverse and inclusive workforce.

Aboriginal and Torres Strait Islander applicants, applicants of culturally diverse backgrounds, those with disability, and gender diverse applicants are strongly encouraged apply.

Job Application Form


Women’s Safety Services SA requires that all applicants complete a declaration before their application can be further processed. Failure to complete the whole document or failure to fully disclose all requested information may result in your application being rejected. If information disclosed by you in this form is found to be inaccurate, then your application may be rejected. If you obtain a position with WSSSA in part on the strength of this application and information is found to be inaccurate, then you may face disciplinary action up to and including termination of your position. This declaration will need to be sworn or affirmed before a Justice of the Peace, a Commissioner for taking Affidavits (a legal practitioner) or a Proclaimed Police Officer before being submitted as part of your application.


Download Statutory Declaration Form

This means a sex-related offence or a crime, including sexual assault, Child pornography or an indecent act involving a child

Application Files and Additional Information

Please attach your cover letter, resume, your completed declaration and a document addressing the selection criteria. All declarations must be sworn or affirmed before a Justice of the Peace, a Commissioner for taking Affidavits (a legal practitioner) or a Proclaimed Police Officer before submitting. Maximum file size 2MB. Allowed formats DOC, DOCX, PDF, JPG, PNG.

You cannot complete your application if any of these documents are missing.

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Important Note

Please note that the Women’s Safety Services SA contact email is only supervised between 9AM-5PM, Monday to Friday, and you will not receive a response outside these times.

If you are in urgent need of assistance or are concerned for your safety, please call 000 or call our Domestic Violence Crisis Line on 1800 800 098 or 1800 RESPECT (1800 737 732)

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