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1800 RESPECT, a program provided by Women’s Safety Services SA (WSSSA), in partnership with Medibank Health Solutions and other interstate services, is a National telephone and online counselling service for those whose lives have been affected by domestic, family and/or sexual violence. This confidential service is available 24 hours per day, seven days per week.

The Opportunity

We are looking for a Trauma Practice Leader on a fixed term basis, working between 0.8 – 1FTE until the end of January 2021. The Trauma Practice Leader provides direction, consultation and support to Specialist Trauma Counsellors by promoting high quality call outcomes, facilitating practice solution strategies and contributing to develop responses.

Key accountabilities of the role will include

The key objective for this position is to lead a National telephone and online counselling team. The Trauma Practice Leader will be located within the 1800RESPECT program to contribute to alleviating the effect of domestic, family and sexual violence for the client group. This position works within an established national framework based on specialist knowledge and best practice principles requiring the highest level of professionalism, ethical behaviour, confidentially and empathy. Other responsibilities include:

  • Ensure smooth operation of services on a daily basis through liaison with Key Stakeholders and act as an escalation point
  • Provide debriefing to Specialist Trauma Counsellors post interventions including regular call-coaching
  • Direct provision of trauma counselling services as required
  • Actively acquire knowledge about resources and services that support and enhance WSSSA services
  • Identify individual and team practice development opportunities

The following are essential for this role

  • Tertiary qualification in counselling, psychology, social work, behavioural sciences or a related field (essential)
  • Experience in leadership of staff, along with working in a socially and culturally inclusive practice
  • Understanding of Federal and State Child based protection legislation relevant to service delivery
  • Exceptional communication skills including the ability to communicate effectively with a diverse range of cultural and social groups
  • The ability to adapt your service dependant on the individuals needs
  • Previous experience working within sexual assault, domestic, family violence and the provision of Trauma informed counselling
  • The ability to work in a fast paced and high demanding work environment

Benefits of joining WSSSA

  • Level 6 SCHADS Award
  • Salary sacrifice options available
  • Enjoy wellbeing initiatives such as Bring Your Pet to Work and free flu vaccinations

To Apply

Applications must include a resume and cover letter, briefly addressing the selection criteria within the Position Description, which can be found HERE

Applicants must:

  • Hold a current full drivers licence
  • Current or eligible for DHS Working with Children check and National Police Clearance


Inquiries can be emailed to This email address is being protected from spambots. You need JavaScript enabled to view it.

WSSSA is an Equal Opportunity Employer, committed to building our strengths through a diverse and inclusive workforce.

Aboriginal and Torres Strait Islander applicants, applicants of culturally diverse backgrounds, those with disability, and gender diverse applicants are strongly encouraged apply.

Job Application Form


Women’s Safety Services SA requires that all applicants complete a declaration before their application can be further processed. Failure to complete the whole document or failure to fully disclose all requested information may result in your application being rejected. If information disclosed by you in this form is found to be inaccurate, then your application may be rejected. If you obtain a position with WSSSA in part on the strength of this application and information is found to be inaccurate, then you may face disciplinary action up to and including termination of your position. This declaration will need to be sworn or affirmed before a Justice of the Peace, a Commissioner for taking Affidavits (a legal practitioner) or a Proclaimed Police Officer before being submitted as part of your application.


Download Statutory Declaration Form

This means a sex-related offence or a crime, including sexual assault, Child pornography or an indecent act involving a child

Application Files and Additional Information

Please attach your cover letter, resume, your completed declaration and a document addressing the selection criteria. All declarations must be sworn or affirmed before a Justice of the Peace, a Commissioner for taking Affidavits (a legal practitioner) or a Proclaimed Police Officer before submitting. Maximum file size 2MB. Allowed formats DOC, DOCX, PDF, JPG, PNG.

You cannot complete your application if any of these documents are missing.

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Important Note

Please note that the Women’s Safety Services SA contact email is only supervised between 9AM-5PM, Monday to Friday, and you will not receive a response outside these times.

If you are in urgent need of assistance or are concerned for your safety, please call 000 or call our Domestic Violence Crisis Line on 1800 800 098 or 1800 RESPECT (1800 737 732)

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